Refund & Returns

Last updated: 2026-09-30

Food safety

Because our products are food and drinks, we can't accept returns of opened items or items you simply changed your mind about once delivered.

When we refund or replace

Missing, wrong, damaged or expired items, or an order we couldn't deliver. Contact us within [TO REVIEW: 24 hours] of delivery on WhatsApp +974 6002 4401 with your order number and a photo.

Cancellations

You can cancel for a full refund before your order is picked. After picking starts, cancellation is at our discretion. If we cancel (e.g. item out of stock), you get a full refund.

How refunds are paid

Refunds go back to the original card or Apple Pay through SkipCash. Banks usually take [TO REVIEW: 5–14 business days] to show the refund.

Delivery fees and tips

Delivery fees and tips are refunded when the whole order is refunded because of our mistake.